Credit checks are critical in current climate

Not my words, but those of Clive Lewis, Head of SME issues at the Institute of Chartered Accountants in England and Wales (ICAEW).

He urges small businesses to invest in new credit checks on their customers to ensure they are aware of any potentially ‘bad apples’.

“Nobody can hide from the difficult credit situation any longer. Critical to coping with it is rigorous credit control – and that means having up-to-date credit references,” says Clive Lewis.

“Whilst many small businesses are diligent in carrying out credit checks on new clients, the information obtained is only of any use if it is up-to-date. In the current credit crunch climate, customers’ creditworthiness can change rapidly, so it has never been more important to ensure data on your customers is valid.”

Lewis concluded: “Credit information is available online at the touch of a button, so there is no excuse for not being bang up-to-date. Avoiding a bad debt can more than justify the cost.”

I agree with Lewis 100%. However, what I can’t understand is why for the six months we had a free credit rating service available in the Business & IP Centre, only a handful of our customers made use of it.

Top tips from ICAEW

•  
  Get regular up-to-date credit information on major customers and periodic updates on smaller accounts
• The credit limit (as suggested by the credit check) shows the
  maximum amount which may be owed by your customer at any one time –
  make sure your sales don’t exceed this limit; and ensure you have in
  place robust internal procedures for dealing with customers who exceed
  their limit
• Assess your payment terms – make sure you have agreed when you
  will receive payments and remind your customers about the payment
  deadline
• Don’t be afraid to chase your customer for payment – waiting
  politely will not help protect your business and your shareholders
• Remember: a sale is not a sale until you have received payments!

Online Information Conference 2008 – Clay Shirky Keynote Preview

As a first-time speaker at the Online Information Conference in London in a couple of weeks, I was intrigued to see the organisers have posted up a preview video of the keynote speaker on YouTube.

“Clay Shirky , Author of ‘Here Comes Everybody‘ and thought leader on the social and economic effects of internet technologies will open the 2008 conference with a keynote address that examines ‘Every piece of information is a latent community.’

One of the absolutes of information is that people don’t just like to have it, they like to share it, discuss it, argue about it. In the digital world, we now have media that can both transmit information and coordinate people at the same time; one potent side-effect is that published information can call a topic-specific community into being, by linking together the people who gather around it.”

It sounds like it will be an interesting and controversial topic.